Policies

We have a 10-day return and exchange policy, which means you have 10 days after receiving your item to request a return or exchange. All sale of customized items (such as design work, special orders, or personalized items) are final sales, which means they will not be accepted for returns or exchanges. Please get in touch if you have questions or concerns about your specific item.

To be eligible for either a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need proof of purchase.

To request a return or exchange, you must contact us at gayleb@fatcrowcr.com and let us know the issue with the order (if any) and your request for a return or an exchange. If your request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or returned without a fee. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at gayleb@fatcrowcr.com.